Shipping policy
Processing Time
| Product type | Dispatch time |
|---|---|
| In-stock items | Within 2 business days |
| Custom: aluminum alloy frame | Within 5 business days |
| Custom: die-cast aluminum | Within 10 business days |
| Custom: iron cabinet | Within 25 business days |
Shipping Cost
In-stock items shipped from our U.S. warehouse qualify for free shipping, except to Alaska, Hawaii, Guam, and other remote areas. For those areas and for all custom orders, please contact our customer service team before purchase for shipping cost details.
Import Duties
Our listed prices include import duties. Other taxes, such as sales tax where applicable, are not included.
Estimated Delivery Time
| Method | Estimated time |
|---|---|
| Express | 7–10 days |
| Air freight | 7–10 days |
| Sea freight | About 30 days |
Delivery times are estimates and may be affected by customs clearance, weather, or carrier delays.
Tracking Information
- Express and air shipments: the tracking number is usually updated right after dispatch.
- Sea freight: we will provide the vessel/voyage number once the ship has departed. After customs clearance, once the local freight carrier has picked up the cargo, we will update the final tracking number.